An unusual ＂broadband storm＂ training operation

Broadband access to households will improve the quality of people’s lives and create a good opportunity for the development of digital economy. The development of broadband is an urgent event in the strategic deployment of "Broadband China". In the beginning of 2021, an unusual "broadband storm" training operation and a bullish "opening the door" assault battle quietly kicked off in Hainan East.

At the beginning of 2021, the broadband development of Hainan Mobile Oriental Branch encountered a bottleneck and the progress was slow. "Can broadband coverage in the township regional grid speed up the progress?" "What if the customer needs broadband, but the port is full or uncovered?" "After broadband recording, how to solve the problem of withdrawing orders due to installation difficulties?" Faced with these difficult problems that restrict the development of broadband, the Party branch of Orient Mobile attaches great importance to it, and in accordance with the overall arrangement and requirements of the relevant work of the Party Committee of the company, and in accordance with the general instructions of "strong responsibility and high goal traction", it holds a special research meeting, plans in advance, and is determined to tackle these difficult "hard bones" and vows to fight a beautiful "tough battle" with high standards and strict requirements.

After full brewing and preparation, the "Broadband Storm" training campaign of Orient Mobile in the first season of the Spring Festival kicked off. The leaders led the team, and all the staff were on duty. For three weeks in a row, they threw themselves into this storm nonstop. The cadres took the lead in moving the "stones" and the employees Qi Li attacked the "hills". All the staff took responsibility, worked together and innovated bravely, which solved the problems of broadband development.

"The tour was carried out for 17 days, with more than 90 marketing staff, 232 natural villages, more than 500 visits to the village, more than 100,000 kilometers of driving, more than 7,900 kilometers of walking and more than 22,000 customers. The effect of the activity greatly exceeded expectations!" Fu Yong, the head of the "Broadband Storm" training campaign, made an inspiring speech at the activity summary meeting.

Get up early, get in the dark, enter the village, go to the countryside … The branch committee sets the direction, sets an example, stabilizes the morale and strengthens confidence for the training team; First-line personnel led the team to charge ahead, stationed at the training site, busy during the day, and summed up and studied the next strategy overnight; Backstage personnel stick to the rear, support the construction of broadband sites around the clock, re-record broadband withdrawal records, and release activity data; All the members walked the streets and lanes, expanding while building, installing with the sale, and never falling after the sale, and traveled all over the East …

On the third day of the operation, there were frequent explosions, and the situation was excellent! The action team decided urgently that it was not allowed to wait for a special period, and all available resources, including the internal team and the external cooperation team, must be mobilized, and the original division of labor lines and divisions should be reorganized, and the nets should be cast in groups.

The new site was shortened from 7 to 10 days to 5 days!

The installation speed is shortened from 3 days to 1 day!

Every day, the installed capacity is 3 times more than usual!

In the later period, related after-sales problems and troubleshooting can’t be left behind, and all the teams responsible for the package should go all out to do all the services in the area. Every team member bursts out of his own small universe, which will be impossible to become possible!

"Seeing this final achievement, we really didn’t even dare to think about it, and we didn’t have time to think about it. Along the way, our idea is very simple, that is, insist on persisting, and if there are not enough people, we will’ catch the strong men’. With this experience, we will not be afraid in the future. " Zhao Rihui, manager of Dongfang Mobile Jianwei Center, said.

"In this’ broadband storm’ training operation, my biggest feeling is the outbreak of team strength! The efficiency of our grid has achieved a qualitative leap! In the meantime, the leaders gave us full attention and support, and helped us solve the problems that restricted broadband marketing in the first time, so that everyone could develop their business without any worries and felt extremely warm. " Party member Zhou Liangli, the liberation grid of Dongfang Mobile, expressed such feelings.

As she said, in this unique "broadband storm" training operation, every team broke out with great strength, especially the grid members who charged in the front line, and everyone was very amazing!

17 days of struggle! 3 times the usual work efficiency, accelerating and accelerating, far exceeding the conventional tasks! Mobilize all available resources, whatever you can, and break the conventional combat mode! Blasting orders, assault, rain or shine, overcome all difficulties! During the zipper operation, Orient Mobile made a concerted effort to sprint towards the same goal, achieving extraordinary breakthroughs and promoting high-quality growth.

Let’s go down! This is the normal work of all members of Orient Mobile during the "Broadband Storm" training operation. This year’s opening storm, let us see the strong synergy of a team.

This "broadband storm" has guided all employees of Orient Mobile to stick to the initial mission of red communication, turn the "struggler" culture into productivity, and strive to be strugglers and dream catchers in the 5G era! Everyone will set up their sleeves and work hard, unswervingly move forward, reach the goal rain or shine, maintain the enthusiasm and feelings of "customers can’t wait, but we can’t wait", create new glories in the 5G era, help build Hainan Free Trade Port with practical actions, and present a gift for the 100th anniversary of the founding of the Communist Party of China (CPC).

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There is no end to serving customers.

During the storm training, the entire liberation grid team fought for 17 days in a row. At eight or nine o’clock in the evening, I was still drying orders in the group. The grid leader looks at everyone’s hard work and hard work. In addition to being moved, he is more distressed.

One weekend, I finished 20 orders in the morning, thinking that everyone had worked hard for so many days, and I planned to let everyone have a rest for the afternoon. So, the grid leader said in the group that they would have free activities in the afternoon, so everyone could take a rest and recharge their batteries. As a result, everyone replied in unison: "Don’t rest, stick to it!"

Dai Yue’s Journey on a Star

When the team members of Chengdong Grid were stationed in Jiaxi Village for marketing, they encountered a customer’s network equipment problem and could not be installed, which was very difficult. After understanding the situation, regardless of the fact that it was getting late, everyone drove 70 kilometers to Jiaxi Village with the engineering maintenance personnel and the installation master at the first time, and after checking the first-class boxes and the second-class boxes one by one, they re-pulled the cable non-stop.

Because the length of the line is 150 meters and there are many branches on the way, the whole process takes more than 4 hours … In order not to lose any customers, even if they fly to Dai Yue, even if it is late at night, they still feel full of happiness …

A different kind of "complaint"

When I went to Nadou Village to install cables for customers, the village lanes were narrow and there were too many equipments. In order to improve the installation efficiency, Jiefang Grid’s small partner rented a tricycle from a local old man, with Lin Qiong as the driver, carrying the cables and the installation master through various rural lanes.

At 9 o’clock that night, when everyone was still installing the machine at the scene, they received a "complaint" call from 10086. The owner said, "The people of the mobile company agreed to rent it for one day, but why haven’t they pulled the car back yet …"

"Hard work" warms people’s hearts

At 8 o’clock in the evening, after handling the fault complaints for a day, my body was exhausted and my stomach was rumbling. At this time, the members of the North Grid received a phone call: "Master, do you have time to come to the intersection of the vegetable market now? I will pick you up to my home improvement broadband. " The person who answered the phone replied without hesitation, "OK, now go over."

At the customer’s home, the customer not only helped to carry the box, but also quickly opened the telescopic ladder. The master climbed up with the rubber cord and the customer helped to hold the ladder. An hour later, the leather line about 150 meters long was finally pulled.

At 9: 30, when the installation was registered, there was a problem with the system, and it was too late to register. At this time, two bottles of iced green tea were handed to them: "Thanks!" The master looked at these two bottles of green tea and heard these words, and the fatigue caused by the installation of nearly two hours vanished instantly.

Look at these "beautiful" data.

Jiefang Grid: I traveled all over 73 villages in 8 towns and villages in Dongfang City, and 5 cars traveled nearly 30,000 kilometers.

East Grid: It has traveled all over 10 towns, 25 administrative villages and 10 natural villages in Dongfang City, with a total of nearly 22,000 kilometers of vehicles.

South Grid: Running all over 52 administrative villages, the vehicles have traveled more than 26,000 kilometers.

East Grid: It has traveled all over 61 administrative villages and 53 natural villages in 5 towns and villages in Dongfang City, with a cumulative vehicle travel of nearly 20,000 kilometers and an average daily marketing time of more than 10 hours.

North grid: It has traveled all over 58 administrative villages in Dongfang City, and the cumulative vehicle travel is nearly 25,000 kilometers.